Shipping, Returns and Refunds

Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day we deliver to hundreds of customers across the country and ensure the highest level of service. We offer free shipping on orders above ₹1499/-.

Delivery time is divided into two parts:

  • Processing time: Order verification, quality check, and packaging. Orders are dispatched from our fulfilment centre within 24 hours after the order is placed.

  • Shipping time: The time it takes for items to reach your destination from our fulfilment centre. Delivery usually takes 2-5 business days.

Cancellation Policy

Customers can raise a cancellation request within the first 24 hours after placing the order.

Steps to raise a cancellation request:

  • Sign in to your account.

  • Go to the My Account section.

  • Click on Orders.

  • Select the order you want to cancel.

  • Click the Cancel button under the Actions column.

You may also WhatsApp your order number to +91 9594036060 or email us at contact@moice.in.

The cancellation button will only be visible for the first 24 hours after placing the order.

Return Policy

  • Returns are accepted within 7 calendar days of purchase.

  • A minimal pickup fee of ₹99 will be deducted from the order value.

  • Refunds are issued as Store Credit valid for 1 year.

  • Hair accessories and cloth diapers are non-returnable.

  • Sale items under ₹499 are not eligible for return or exchange.

  • Please check the size chart carefully before placing your order.

  • Items must have their original tags attached.

  • Products with stains, marks, or visible damage will not be accepted.

To initiate a return or exchange you can directly do that by clicking on Returns/Exchange in Main Menu Section For more help you can directly Whatsapp us +91 9594036060.

Exchange Policy

  • Exchange requests are accepted within 7 calendar days of purchase.

  • A pickup fee of ₹99 will be charged for exchanges.

  • This amount must be paid via UPI to the number provided by our support team.

  • After 7 days, exchange requests will not be accepted.

  • Sale items under ₹499 are not eligible for exchange.

  • Please check the size chart carefully before placing an order.

  • Exchange items are dispatched only after the returned item is received and passes quality inspection.

  • Products must have their original tags attached.

  • Items with stains, marks, or damage will not be accepted.

We recommend trying the product within the first two days of receiving it to ensure the fit and quality meet your expectations.

For assistance or to initiate a return/exchange:

  • WhatsApp us through the website.

  • Or contact us directly at +91 9594036060.

Working hours: Monday – Saturday, 11:00 AM – 8:00 PM.